FAQs
SHIPPING & COLLECTION
The Mini Collection offers a flat rate shipping fee of $10.00 Australia wide. All shipped orders are via Sendle Courier with a tracking number provided. Once your order has been shipped we will email your tracking number to you.
We also offer a click and collect service from our home workshop in Runaway Bay 4216. Once your order is ready we will be in contact with you to arrange collection.
ORDER TIME
All orders will be processed within 3-7 working days, as a small business we will do our best to get your order out as quickly as we can. In the event of any unexpected delays we will contact you. directly.
RETURNS / DAMAGED ITEMS
The Mini Collection does not offer refunds or change of mind on any purchases so please choose wisely.
In the event that a product is damaged during transit please contact us within 7 working days with photos of the damaged/broke products and your order number as we will need to assess the entire package. Whilst your claim is being assessed DO NOT use any of the products as we may require additional photographs or require the products to be couriered back to us. All damages or concerns must be reported within 7 days of delivery or we will be unable to help.
CANCELLATION
If you wish to cancel your order we may do so at your discretion, this will however result in a 20% restocking fee.